What is Eat Cheapper?

Eat Cheapper is a Food marketplace with Food delivery service.

EatCheapper Mission

Eatcheapper mission to give the general public an access to affordable foods in many different ways because we believe in sharing of ideas and to create strategies of cheap food access  and fast food delivery.We also believe that no matter the reason might be,food should not be expensive and food must be easily accessible  to all humanity.

How we do this

We use high end modern Technologies to enhance and  partner with the best restaurants,food dealers,supermarkets,convenient stores,food wholesalers and grocery stores near you.

With thousands of choices and a fleet of our own delivery riders, we’ll have your order with you in an average of minimum of 30 minutes or maximum or one hour.

Using Eat Cheapper

How does it work?

You can order food either on the website or by using the Eat Cheapper, available on iOS and Android. Simply add your town or suburbs on he search bar on the Eatcheapper home page  to find all the great restaurants delivering in your area, choose your food and place your order.

Once the restaurant or grocery store receives your food order, they’ll get to work preparing your food or food grocery and then carefully package it. Once it’s all ready to go, a Eat Cheapper rider or restaurant,grocery store delivery rider will pick it up and bring it to you.

If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled food delivery.

What kind of restaurants or grocery stores are listed on Eat Cheapper?

We personally curate a high-quality and diverse selection of restaurants and grocery stores in your area. This can range from a top neighborhood Italian cuisine ,African traditional food restaurants,food grocery stores  to well-regarded national burger chain.

What times can I order for?

EatCheapper food delivery deliver every day from morning until late at night in most big cities,big suburbs and towns , and different restaurants and supermarket or grocery stores will have different opening times. Visit the homepage of each restaurant or grocery store or the app to see which restaurants grocery store are open available in your area.

How is the food delivered to me?

Once you’ve placed your order for hot cooked meal or not cooked fresh food grocery, it’s sent directly to the restaurant,grocery store for them to prepare and package. Once it’s ready, a Eat Cheapper rider will pick up your order and bring it to your delivery address.

Why doesn’t Eat Cheapper accept cash?

Yes we do as we also take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for riders too. Feel free to tip your rider in cash.

Do I have to tip?

Whether you tip or not is completely up to you. You can tip in the app when placing your order or tip in cash when the rider delivers your food. Eat Cheapper Riders receive 100% of all tips.

Is there a minimum spend?

The minimum order amount can vary depending on which restaurant or grocery store you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.

How do I redeem a voucher code?

If you have a voucher code, you can redeem this in the app or on the website.

If you’re using the app, go to your account and add the code into the ‘Enter a Promo Code’ field. On the website, click ‘Add a Code’ on the checkout page.

Do you charge the same prices as the restaurant does in the restaurant or grocery store?

We encourage restaurants or grocery stores to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item or food products are clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.

Can I place orders in advance?

Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.

Can I collect my order?

Yes you can collect your own food. Visit each restaurant home page  profile or the app to see which restaurants are available for pick up or delivery in your area.

What if I want to cancel my order?

As long as the restaurant has not yet started preparing your order, you’re able to cancel your order in order help. If the restaurant has already started preparing your order and you want to cancel, please get in touch with us, you can do this in order help as well.

How is the food packaged?

Packaging always depends on the type of food and restaurant or supermarket you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.

If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on support@eatcheapper.com and we’ll pass on your feedback to the restaurant.

Questions about my order

What if something is wrong with my order?

We have a dedicated team that looks after your entire Eat Cheapper experience, from the moment you place an order right through to it arriving with you.

However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Eat Cheapper app to speak to our customer service team and report any issues.

You can also contact us at support@eatcheapper.com

or on

+27 0110247353/

+27 0735576739

What if I want to add something to my order?

You can contact our Customer Service team via the Help function in the app or on +27 0110247353 and we’ll do our best to make sure you get all the items you want added to your order.

What if my order is late?

Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.

What if I’m not around when my rider arrives?

If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Eat Cheapper app or by calling +270110247353.

Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.

If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

I got a call from +27 (0) 110247353 — who is this?

To check where you are, your rider might call you using the Leeds phone number 0110247353. It’ll really help your rider if you can keep your phone close and answer these calls if you get one.

Fees on Eat Cheapper

How do fees work on Eat Cheapper?

Delivery fee

The closer you are to the restaurant, the lower your delivery fee. This helps us pay riders fairly for their time.

Some restaurants use their own delivery drivers. In that case, the restaurant sets its own delivery fee.

Service fee

This helps us give you 24/7 customer service and keep improving the app.

Small order fee

When your total is less than the restaurant’s minimum, you can still place the order but we’ll top it up with a fee. To remove the fee, just add more to your basket.

Inviting friends

I’m not a new user. Can I get free credit if I sign up?

Sorry, this offer is only valid for new users of EatCheapper. And don’t keep making accounts, we’ll know! (And you wouldn’t like us when we’re angry). To find out more, please go to our T&C’s.

I can’t see an invite link – where is it?

You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, anyone and everyone.

Anything else?

What if I have allergies?

If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly.

When will you be delivering in my area?

We are rapidly expanding and will hopefully be working with restaurants near you soon!

Does Eat Cheapper offer company accounts?

Yes we do, We have a dedicated team who will be more than happy to assist you with setting up an account so you can get team morale-boosting breakfasts, next-level meeting lunches and even catering. Get in touch with us at corporate@eatcheapper.com

Is there a Eat Cheapper app?

There is! It’s available free on the App Store and Google Play.

Eat Cheapper Editions

What is Eat Cheapper Editions?

Eat Cheapper Editions are hubs where we host collections of hand-picked restaurants, all specially designed for delivery. They’re how we make good on the promise that got Eat Cheapper started: to connect you with great food from great restaurants, wherever you are, and whatever it takes. Eat Cheapper Editions are also a platform to support start-up restaurants, helping hot new chefs launch for the first time, or well-loved restaurants reach fans in new places.

If I order from a restaurant, how do I know if it’s an Editions kitchen?

Editions kitchens are listed as separate restaurants on our platform – they are clearly labeled as being an Editions partner, and you can order on both the website and the app. When you order from a non-Editions restaurant, your meal will always come from that restaurant, not an Editions kitchen. Whether you chose to order from an Editions kitchen or not, you’ll always be delivered great food made locally.

What is Editions trying to do?

Since Eat Chaepper started, we’ve learned a lot about the restaurant industry and about you, our customers. Our restaurant partners have to spend up to a million pounds to launch a new restaurant in a city centre. From customers, we’ve learned you have really varied tastes – some of you order 10 different cuisines per month – and love the ability to explore exciting food from your homes.

But when you put the two facts together, we realised that although restaurants want to reach people in residential areas, it’s sometimes just not possible. Setting up a restaurant always includes a fair amount of risk. What if the location isn’t right? Or how do you find the secret sauce to success, before the money runs out? Even some of the world’s top rated chefs have described moments.

We wanted to help solve this. To connect our customers who want to eat great, exciting food without always travelling into the centre of a city, with the restaurants who want to reach them.

Eat Cheapper Editions bridges this gap perfectly: we bring brilliant food to people all over the world as well as provide the ability to help restaurants launch with zero start-up costs.

How does Eat Cheapper Editions work?

We combine our customer insight, logistics experience and relationships with restaurants all over the world to bring an Edition to you.

Using the technology that powers Eat Cheapper, we first identify an area that would most benefit from their own Editions hub. We then delve deeper into exactly what’s missing from those local areas and what food our customers are craving.

Once we know what’s needed, we get to work, trying amazing dishes and partnering with the best restaurateurs in the business to fill the gap. That could be anyone from new chefs with great ideas, to high street favourites.

Restaurants then design their kitchens hosted in a Eat Cheapper Edition. Given their delivery only nature, the chefs are focused solely on creating the ultimate home dining experience.

The result? A community-tailored collection of restaurants, providing the gold standard of food delivery.

Is my meal different when it comes from Editions?

No. Editions kitchens use the same great chefs, ingredients and recipes to bring you the best food. With Editions you get the great food, cooked and prepared the way you love.

Eat Cheapper Club

What is Eat Cheapper Club?

Eat Cheapper is our subscription membership plan – you pay a fee and get free delivery from participating restaurants when you meet the minimum order requirements . It’s a simple, easy way to get the most out of Eat Cheapper.

Members benefit from exclusive restaurant offers, which aren’t available to other customers.

How do I sign up for Eat Cheapper?

Some customers will see the option to sign up to Plus on our website or app.

Is there a limit to how many orders I can place?

No. You can place as many orders as you like. However, it’s intended for use by individuals. All orders placed with club must stay in line with Eat Cheapper’s Terms & Conditions of Service.

How do I manage my subscription?

Go to your Account – you’ll be able to change your subscription payment method, see your next payment date and more.

When will I be charged?

Go to your Account to check your next payment date.

Can I share my account with others?

No. Sharing your Eat Cheapper Club subscription is a violation of your subscription terms, and could mean we review your Account access in line with our Eat Cheapper Club Terms & Conditions of Service.

How can I cancel my subscription?

Go to your Account and select Cancel subscription. Or, you can contact us at support@eatcheapper.com

or on +27 0110247353.

Can I change my payment date?

No. You can see your next payment date in your Account.

Can I get my money back if I want to cancel?

Yes. You can contact us for a full refund within the first 14 days of your paid-for period. If you cancel after the 14-day cooling off period, you will not be refunded.

Get in touch with us at support@eatcheapper.com or on +27 0110247353..

I am a Eat Cheapper for Business customer. Can I get unlimited free delivery on orders placed with my company allowance?

No. Your free delivery won’t apply to orders you place using your company allowance. If you have a company allowance on your account, you can still get free delivery on personal orders when you don’t use your company allowance.